Privacy Policy
How Ceilo collects, uses, stores, and protects your information when you browse the website, contact the brand, or place an order.
Information Collection
What we collect
When you place an order, join our mailing list, or contact Ceilo, we may collect personal information such as your name, email address, phone number, delivery address, billing details, and order history. We may also collect technical information like browser type, approximate location, pages viewed, and on-site behavior through cookies and analytics tools.
This information helps Ceilo operate the store, complete purchases, support customer service, and understand how visitors use the website.
How your information is used
Ceilo uses your information to process orders, confirm payments, arrange delivery, respond to inquiries, communicate about production or shipping updates, and improve the overall customer experience. If you subscribe to updates, your email may also be used to share launches, special offers, or brand news.
We use information only where it supports legitimate business operations and customer service. Ceilo does not sell your personal information to outside parties.
Payments, storage, and security
Payment details are processed securely through Shopify and approved payment providers. Ceilo does not store full card numbers on its own systems. We may retain customer and order information for records, support history, compliance, and service purposes for as long as reasonably necessary.
We take reasonable steps to protect customer information, but no online system can guarantee absolute security. By using the website, you understand the nature of internet-based transactions and data transfer.
Your rights and updates
You may request access to, correction of, or deletion of your personal information where applicable by contacting Ceilo through the website contact page. You may also unsubscribe from marketing emails at any time using the unsubscribe link in those communications.
Ceilo may update this policy from time to time. Continued use of the website after changes are posted means you accept the updated version.